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Inlight IT

Our Approach

Discover & Understand

We start by listening. We learn your business model, challenges, goals, and existing systems to shape a clear view of your IT landscape

Assess & Design

Through technical audits and stakeholder interviews, we identify risk areas, inefficiencies and opportunities to architect a scalable, secure, and cost-effective solution

Implement & Integrate

With minimal disruption, our team rolls out the solution - whether it’s a full digital workplace deployment, cybersecurity uplift, or low-code platform integration

Support & Optimise

Post-implementation, we monitor, maintain, and evolve your solution. Think proactive support, monthly reviews, and real-time insights

Suppport

FAQs

Everything you need to know about our services.
Can't find the answer you are looking for? We are here to help

What is included in Managed IT Services?

Managed IT Services typically include 24/7 helpdesk support, proactive monitoring, system patching, endpoint and network management, cybersecurity measures, backup and disaster recovery planning, and strategic IT roadmapping. At Inlight IT, our Managed IT packages are designed to be modular and scalable - providing everything from foundational support to fully managed, secure IT environments for growing Australian businesses

Why is cybersecurity important for small and medium-sized businesses?

Cybersecurity is critical for SMEs because modern threats like ransomware, phishing, and insider attacks are increasingly targeting businesses with weaker defences. Inlight IT delivers multilayered cybersecurity services, including managed detection and response (MDR), endpoint protection, and employee cyber awareness training, to help protect your data, finances, and reputation

How can cloud benefit my business?

Cloud hosting offers businesses greater flexibility, scalability, and resilience compared to traditional on-premises infrastructure. With Inlight IT’s cloud services, you can easily scale resources up or down, enable remote work, strengthen your disaster recovery capabilities, and reduce IT capital costs - all while ensuring data security and compliance

What is Disaster Recovery as a Service (DRaas)?

Disaster Recovery as a Service (DRaaS) is a cloud-based solution that ensures your business can quickly recover its systems and data after a disruption such as a cyberattack, hardware failure, or natural disaster. Inlight IT’s Backup and Disaster Recovery services combine automated backups, failover solutions, and rapid restoration protocols to keep your business operational, even in worst-case scenarios

How can low-code development help my business automate faster?

Low-code development platforms like Microsoft Power Apps allow businesses to build custom applications and workflows without the time and cost of traditional software development.At Inlight IT, we help organisations rapidly automate approvals, reporting, client onboarding, and internal processes - accelerating innovation and improving efficiency with minimal technical overhead

What is a Zero Trust Security Model?

Zero Trust Security is a cybersecurity approach where no user, device, or application is trusted by default - even if they are inside the corporate network. At Inlight IT, we implement Zero Trust principles through strong identity verification, device health checks, least-privilege access controls, and continuous monitoring, helping businesses safeguard sensitive data in today’s cloud-first world