As one of Australia’s leading property developers, JQZ is known for delivering iconic urban developments across Sydney. With an ambitious pipeline and rapidly growing operations, JQZ’s internal IT function struggled to keep pace, creating a critical gap between business needs and available support.
WJQZ’s expansion across multiple developments and office sites introduced escalating demands on their IT environment. Without a dedicated internal IT team, the business began facing increasing operational strain. System support delays, inconsistent user onboarding, and reactive maintenance became daily challenges.
On top of that, a lack of cybersecurity expertise and strategic IT planning left JQZ more vulnerable to risks and downtime. As the business scaled, it became clear that a lightweight, ad hoc approach to IT was no longer viable.
JQZ needed a way to access robust, responsive IT support without the overhead of building an in-house team.
The goal was to create a streamlined support structure for day-to-day user needs, such as onboarding, issue resolution, and application support, while also improving the overall performance and security of their infrastructure. Importantly, the business sought predictable costs, regular performance reviews, and strategic guidance to ensure their IT systems could scale in line with growth.
Inlight IT stepped in as JQZ’s fully managed IT service provider, delivering a comprehensive support framework that functioned as a true extension of the business.
The solution included a 24/7 helpdesk with expert remote support to ensure prompt resolution of user issues across all locations. Onboarding and offboarding processes were formalised, with device management and user provisioning centralised for efficiency and compliance. Inlight also delivered proactive Microsoft 365 support, including SharePoint optimisation, security hardening, and Azure AD policy enforcement.
A long-term IT roadmap was developed with regular account reviews to align technology strategy with business priorities. Backup, disaster recovery, and endpoint protection were deployed to minimise risk and improve operational resilience.
JQZ now operates with the confidence that comes from having expert IT support always on-hand—without the cost or complexity of internal hiring.
Support requests are resolved faster, downtime has decreased, and new staff can be onboarded swiftly with consistent user experiences. The business benefits from a scalable IT structure that flexes as the company grows, and the transparent service model includes regular reviews and forward planning to stay ahead of emerging needs.
"Inlight IT gave us the structure and support we needed to grow - without slowing down or getting bogged down in tech issues."
For fast-moving businesses like JQZ, IT should never be a bottleneck. This partnership enabled the company to focus on what it does best, developing vibrant urban communities, while relying on a trusted technology partner to keep systems stable, secure, and aligned with growth goals.
With expert capabilities available on demand, JQZ has transformed IT from a reactive function into a strategic asset.
Technologies Deployed: Microsoft 365 | SharePoint Online | Azure AD & Endpoint Manager | Windows 11 | Fortinet & WatchGuard Security Stack