Managed IT | Fully Managed IT That Grows With Your Business

Plans

Fixed Price Support Plans

Choose the level of support that best fits your environment, from foundational coverage through to fully managed IT.

Inlight Base

Essential IT support for stable day-to-day operations. Suited to businesses that need reliable baseline coverage to keep core systems running smoothly.

Standard desktop / server support

Email & basic network troubleshooting

Business hours helpdesk

Basic patching and updates

Foundational IT essentials

Inlight Plus

Proactive monitoring and support for growing teams that want earlier visibility, stronger system oversight, and fewer avoidable disruptions.

Includes all Inlight Base features

24 / 7 system monitoring

Proactive patching and alerts

Quarterly IT reviews

Automated system health checks

Inlight Horizon

A fully managed IT service for businesses that want end-to-end operational support, clearer ownership, and stronger strategic oversight.

All Inlight Plus features

Unlimited helpdesk support

Dedicated account manager

Vendor & software management

Custom reporting & IT roadmaps

Inlight On Demand

Flexible IT support when required. Well suited to startups, contractors, and seasonal businesses that prefer a pay-as-you-go model.

Prepaid block-hour model

Scheduled & ad hoc support

Flexible service usage

Usage tracking dashboard

Multi-service coverage flexibility

Features

Day-to-Day Support

24/7 Helpdesk & Technical Support

Round-the-clock access to expert technicians for troubleshooting, issue resolution, and user support

Proactive Monitoring & Maintenance

Continuous monitoring of your IT systems to detect and resolve issues before they impact operations

Patch Management & Updates

Automatic updates and patching of software, systems, and endpoints to ensure security and performance

Backup, Disaster Recovery and DRaaS Solutions

Regular backups and tested recovery strategies to protect business continuity in the event of data loss or outages

IT Strategy & Roadmapping

Quarterly reviews, infrastructure assessments, and technology planning to align IT with business goals

Features

IT Infrastructure Support

While our day-to-day support keeps your team productive, our suite of infrastructure services ensures stability, governance and strategic alignment of your IT environment behind the scenes.

Network Management

Configuration, optimisation, and security of routers, switches, Wi-Fi, and firewalls for stable connectivity

IT Asset & Licence Management

Centralised tracking and renewal of hardware, software, and licenses reducing cost and ensuring compliance

Security Management

Basic cybersecurity hygiene including antivirus, email filtering, MFA setup, and vulnerability patching

Endpoint & Device Management

Full lifecycle support for desktops, laptops, mobile devices, and peripherals including asset tracking

Vendor Management

We liaise with third-party software and hardware providers on your behalf, saving you time and ensuring accountability

User Onboarding & Offboarding

Streamlined processes for adding and removing users, managing access controls, and securing data

Your Business Growth is Our Priority

24/7 Support

Help desk support at all hours of the day so you're never left in the dark

Predictable pricing

No bill shocks here - just IT that fits your budget like a glove

End-to-end IT management

From keyboard to cloud - we've got it all covered

Australian-based MSP

Top-shelf tech support, proudly Aussie-made

Inlight IT Blog

Explore case studies, blogs, white papers, and tips on managed services, AI, and cloud innovation.

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Industry - Retail

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