We manage your IT environment, from Microsoft 365 and devices to infrastructure, networks, security and backup, resolving complex issues quickly and improving performance and reliability over time. Our engineering depth spans Azure, networks and cybersecurity, and extends to deploying and managing Copilot, AI agents and workflow automation.
Fully managed IT·Co-managed IT·Microsoft 365·Microsoft 365 Copilot·Cybersecurity·DLP·Azure and hybrid infrastructure·Networks and SD-WAN·Backup and recovery·AI agents and automation
Ways to work with us
Our expertise spans fully managed and co‑managed IT
Fully managed IT
We run your IT day to day
Monthly service review Fully managed · three sites
✓ Patching and updates current on track
! Two laptops out of warranty replace
+ Copilot pilot for the finance team planned
Priorities agreed with the businessmanage · plan
As your managed service provider, we take broader responsibility for the environment, from users and Microsoft 365 through to infrastructure, networks, backup, vendors and cybersecurity. Leadership keeps visibility over priorities, risk and planned work without building each capability internally.
Additional depth around a team that stays in control
Responsibility map Internal IT · Inlight IT
✓ Users and business applications your team
✓ Infrastructure and networks Inlight IT
✓ Projects and escalation shared
Escalation paths agreed by both teamsco-managed
Internal IT stays close to users, applications and business priorities while we add capability across Microsoft 365, infrastructure, cloud, networks, cybersecurity, backup, escalation and project delivery.
The service covers the technology your teams work with and the systems behind it.
01Users and everyday ITUser requests, access, onboarding, offboarding, application coordination and escalation. We clear routine requests quickly and take repeated or complex problems through to the cause.
02Microsoft 365 and identityMicrosoft 365, Entra ID, Exchange Online, Teams, SharePoint, OneDrive, MFA, Conditional Access, permissions, administrative roles and user lifecycle.
03Endpoints and Modern WorkplaceDevice management, endpoint visibility, patching, configuration standards and security controls for managed devices and users working from different locations.
04Cloud, infrastructure and networksAzure, cloud platforms, servers, storage, virtualisation, firewalls, connectivity, Wi-Fi, branch networks, SD-WAN and remote access, managed as connected parts of the wider technology environment. Where an organisation runs multiple sites, we design and manage the connectivity behind them.Networks & SD-WAN →
05Backup and recoveryBackup oversight, alerting, recovery dependencies, restore visibility and escalation, with attention on whether the business can recover when it needs to.
06Vendors and carriersCoordination across carriers, software vendors, hardware suppliers, Microsoft, cloud platforms and specialist application partners, so the gaps between suppliers stay with us.
07Technology planning, lifecycle and documentationWe keep documentation current and plan renewals, replacements and improvements around your business priorities. Known risks, recurring faults and ageing technology inform those decisions, giving you a clearer view of what needs attention, when to act and what spending to plan for.
08Cybersecurity and data protectionIdentity, MFA, endpoint protection, patching, privileged access, Microsoft 365 security, backup visibility, monitoring and escalation form part of the service. Data loss prevention can be set up where required, helping control how sensitive business information is shared, stored and moved. Where an organisation needs deeper detection and response, 24/7 SOC and MDR can extend that protection.Cybersecurity →
AI-assisted service desk
IT support where your team already works
Your staff message IT Support in Microsoft Teams and the request becomes a ticket. AI-assisted triage routes it to an engineer with the relevant skills, and status, history and updates stay in the same app.
Raise it in a Teams chatMessage IT Support like a colleague, straight from Teams, without a phone queue.
Track tickets in TeamsOpen, pending and resolved tickets in your support portal, inside Teams.
P1 response under 15 minutes
AI-assisted triage and routing
Updates and ticket history in the same app
Escalation straight to engineers
Pricing
What would Managed IT cost you?
Set your users and sites to see an indicative monthly cost.
We look at how your IT is managed and secured today, across Microsoft 365, security, infrastructure, backup, suppliers and documentation, then talk you through what we find.
Monitoring, patching and protection across devices, users and environments.
150+
sites supported
Regional, multi-site and cloud-dependent organisations with more complex needs.
24/7
SOC & MDR available
Monitoring, detection and response where the environment requires it.
<15 min
P1 response
SLA-driven support for critical, business-impacting issues.
Fully managed and co-managed IT
Flexible service models for broader day-to-day responsibility or additional depth around an internal IT team.
Microsoft 365, Entra ID and Copilot
Administration across Microsoft 365, identity, access, users, licensing and security controls, with Copilot implementation and administration within the managed environment.
Cybersecurity
Identity, endpoint protection, patching, Microsoft 365 security and backup visibility form part of the service, with DLP and Essential Eight-aligned controls applied according to requirements.
AI and automation
AI agents, automation and integrations built around business systems and information, from targeted process improvements through to broader connected business solutions.
AI and automation
Improve business processes with AI and automation
Day-to-day management keeps the technology environment secure and under control. Around that environment, we also design and deliver AI agents, workflow automation, integrations and connected business solutions where there is an opportunity to improve how the business works.
AI agents
Agents connect to approved business information and systems to retrieve information, process requests, trigger actions and perform defined work across existing processes.
Workflow automation
We design workflows across Microsoft 365, Power Platform and other business systems to reduce repetitive handling, manual hand-offs and unnecessary movement of information between people and applications.
Connected solutions
Some opportunities go well beyond a single workflow. Where the requirement is more substantial, we bring applications, data, integrations and automation together into a broader business solution.
Common triggers
Where our Managed IT engagements usually start
Most engagements start with one of these and extend across the environment from there.
01Moving from reactive fixes to steady improvementManaged IT
A managed service improves the environment month by month through monitoring, patching, documentation, standards and review, so recurring problems are resolved at their cause.
02Issues that cross systems and vendorsManaged IT
A site issue may involve a carrier, firewall, Microsoft 365, a device, a local vendor or an application provider. We take the follow-through, so the business isn’t left coordinating between suppliers.
03Stronger Microsoft 365 and identity administrationManaged IT
Microsoft 365 is the working layer for files, email, Teams, SharePoint, OneDrive, security settings and access. We administer permissions, MFA, Conditional Access, external sharing and user lifecycle so access and security stay in step.
04More depth around an internal IT teamCo-managed IT
Internal teams hold valuable business context. A co-managed arrangement adds technical depth, monitoring, project delivery, cyber capability, cloud expertise, backup oversight and escalation coverage, and keeps the team’s role in place.
05Regional and site-based operationsNetworks & SD-WAN
Branches, warehouses, clinics, industrial sites, project offices and distributed teams each bring their own needs: connectivity, hardware, local vendors, field users, Microsoft 365 access, backup, controls and site escalation.
07Security that keeps pace with your requirementsCybersecurity
Identity, endpoints, patching, Microsoft 365 security, privileged access and monitoring need ongoing ownership. Where deeper detection, alert triage and incident response are required, 24/7 SOC and MDR add to the service.
Microsoft 365, cloud, infrastructure, networking, cybersecurity, backup and project delivery are all in-house, so a complex issue moves to the relevant specialist without changing provider.
02
Security runs inside the day-to-day service
Identity, endpoints, Microsoft 365 security, backup, monitoring and data protection run as part of the day-to-day service.
03
Advanced tooling in everyday operations
Our service desk runs inside Microsoft Teams, and AI works across triage and monitoring, so issues are picked up early and handled faster. Your support portal, dashboards and live reports show what’s happening across your IT, and we use them to agree priorities with you.
04
Fully managed and co-managed options
We run the environment day to day or work alongside an internal IT team, adding capability where it is needed without duplicating what is already handled internally.
05
Projects stay connected to managed services
Projects are planned with the managed service in mind, so delivered work moves straight into day-to-day management.
Managed IT means we run, maintain and keep improving your technology environment, including Microsoft 365 and identity, devices, infrastructure, networks, security and backup, with personal service, supplier coordination, documentation and lifecycle planning. We offer fully managed and co-managed arrangements.
Each engagement is scoped around the environment and the level of responsibility we take on.
How is Managed IT different from basic IT support?
Basic IT support is usually reactive. Managed IT also covers the work behind those requests: monitoring, escalation, patching, backup, Microsoft 365 administration, vendors and security controls, so your systems stay stable and secure.
What size organisations do you work with?
We work with organisations from around 10 users through to large multi-site and co-managed environments.
Fit usually depends on complexity more than headcount. Multi-site businesses, regional operations and internal IT teams that need more depth usually get the most from managed services.
How much do Managed IT services cost?
The price depends on the number of users and sites, the technology being managed, security requirements and how much of the environment we manage. Co-managed environments are scoped around the capability already provided by the internal IT team. Microsoft licensing, hardware, project work and other services are identified separately where applicable.
Use our Managed IT cost calculator to build an indicative estimate for your users, sites and selected services.
What is your response time for critical issues?
A P1 incident is a critical, business-impacting issue such as an outage, cyber incident, major connectivity failure, system-wide Microsoft 365 problem or failure affecting a business-critical application.
Under our SLA-driven support model, we respond to P1 incidents in under 15 minutes, with escalation based on severity and the systems affected.
Is cybersecurity included in managed IT?
Yes. Our managed services include core security controls such as MFA, patching, endpoint protection, Microsoft 365 security administration, backup visibility, admin access review and monitoring. DLP can be added where required.
Essential Eight gap review and uplift, 24/7 SOC and MDR, incident response and disaster recovery testing can be added as your organisation needs them.
Is Microsoft Copilot part of Managed IT?
Yes. We implement and administer Copilot within the Microsoft 365 environments we manage, including the identity, permissions, security and information controls around it. Microsoft licensing is separate.
Can you work alongside our internal IT team?
Yes. Co-managed IT is designed for organisations that already have internal capability but need additional depth, capacity, escalation coverage or specialist expertise. The service is scoped around what the internal team already handles, so nothing is duplicated.
