PPK Mining Equipment supplies equipment and services to mining and industrial customers from Newcastle. We run its day-to-day IT and the infrastructure behind it, with engineers in Newcastle and the wider Inlight IT team behind them.
Regional operations need IT support that is close at hand
For a regional industrial business, IT supports far more than the office. Workshops, yards, field staff and suppliers all depend on systems that have to keep working, and a fault at an operational site can hold up work for customers in mining and heavy industry.
Regional sites bring their own conditions: connectivity that varies from one location to the next, shared devices in workshops, suppliers and carriers spread across the region, and operations that don't keep office hours. Support run entirely from a capital city doesn't always account for them.
PPK needed a provider close enough to attend when a problem calls for it, with the depth to manage the infrastructure behind the business. We support PPK alongside our other manufacturing and industrial clients.
Most requests are resolved remotely. When a problem needs hands on the equipment, an engineer from our Newcastle office attends.
Staff in the office, workshops or the field raise support requests.
Most issues are fixed remotely, which is usually the fastest route.
Hardware, network and site problems get an engineer on site from Newcastle.
Recurring or complex issues are taken through to their cause.
Lifecycle, risks and planned work are reviewed with the business.
Infrastructure and cloudServers, cloud services and the supporting infrastructure are managed in the same cycle as day-to-day support, alongside Microsoft 365, devices, backup and security. Lifecycle planning is reviewed with the business, so upgrades and replacements are planned ahead of need.
Our Newcastle office puts engineers within reach of sites across Newcastle and the Hunter. Onsite attendance is part of the service whenever hardware, networks, site access or the nature of the issue calls for it.
Connection options and quality vary across regional locations. Connectivity and network equipment are planned around the conditions at each site, and carrier faults are taken up with the provider on the business's behalf.
Shared workstations in workshops, laptops on the road and mobile devices in the field are managed to one standard, with access set around the roles that use them.
Servers, cloud services and backup sit in the same service as day-to-day support. A fault is investigated across the whole environment by people who know how it fits together.
Support close at hand, with depth behind it
PPK's office, workshops and field teams are supported by engineers in Newcastle, with infrastructure, Microsoft 365, devices, backup and security managed in the same service.
Problems are investigated and fixed at the source, so the same faults stop coming back.
Fixing causes and applying common standards has reduced day-to-day requests.
Engineers from our Newcastle office attend when a problem needs hands on the equipment.
We run support, infrastructure, Microsoft 365, devices, backup and security together for industrial and multi-site businesses. Talk to us about Managed IT in Newcastle.
Prefer email? contact@inlightit.com.au