Technology insights

Our view on the technology decisions in front of Australian businesses, across managed IT, cybersecurity, networks, cloud and AI.

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Recent insights

A person with a laptop faces three lit doorways: a long corridor, a green glow, a meeting room. AI & Automation

What work is actually worth handing to AI?

 A hand writing in a spiral notebook headed Action Plan, beside a laptop, charts and a coffee mug. AI & Automation

Where Microsoft 365 Copilot pays off first

 Dark green and tan paper samples fanned over a technical drawing, a gold pen beside them. Infrastructure & Cloud

Your next infrastructure decision may already be showing up in the budget
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Articles on managed IT, cybersecurity, networks, infrastructure, AI and the technology decisions facing different industries. Search for a subject or browse the topics below.

Managed IT
01Managed IT has split into two categories: helpdesk capacity or engineering capabilityWhat to expect across support, security, maintenance and engineering, and eight questions to ask when assessing whether a provider can meet your business needs.Read →
Networks & SD-WAN
01Why multi-site networks become a business riskNetwork failures can stop trading at several sites at once. What to look at in connectivity, resilience and responsibility for recovery.Read →02What ZTNA really changes about accessZTNA moves access from the network to the application, which puts identity, authentication and access policy at the centre of the design.Read →03SASE: start with the operating modelWhat adopting SASE means for network design, security policies, service ownership and day-to-day support, and the decisions to make before selecting a platform.Read →04Why network and security now belong in one conversationNetwork design and security controls now shape each other, and the agreements that matter when internal teams, carriers and providers share responsibility.Read →
Cybersecurity
01Why identity has become the security perimeterAccounts, authentication and permissions now decide who reaches your business systems, and where gaps in identity management leave an organisation exposed.Read →
Infrastructure & Cloud
01Your next infrastructure decision may already be showing up in the budgetRising cloud costs, difficult renewals, underused capacity and duplicated platforms can point to infrastructure that needs another look. Six financial signals to investigate and the options they may bring into consideration.Read →02VMware exit is a workload placement decisionWhat to assess when deciding whether to renew VMware, move workloads or change the architecture, including application dependencies, licensing, recovery and ongoing operating costs.Read →
AI & Automation
01What work is actually worth handing to AI?A way to sort tasks between AI, conventional automation and people, weighing licence costs, development, checking and oversight, and how much autonomy each task should have.Read →02Where Microsoft 365 Copilot pays off firstWhat the evidence says about early benefits from Copilot, which tasks and teams are most likely to benefit, and the permissions and adoption work to address before expanding its use.Read →03Agentic AI is arriving through your existing stackAI agents are becoming part of familiar business platforms. What to check about their permissions, data access and ability to take actions as these capabilities become available.Read →04The best Power Apps start with a broken workflowFinding a workflow worth improving, defining its data and approvals, and building an application that makes the process easier to run and report on.Read →
By industry
01Engineering and industrial firms have a different IT problem. Their IT is tied to physical operationsProduction systems, equipment access and the IT and OT boundary change what support and recovery need to cover, with a look at the NSW Infrastructure Digitalisation and Data Policy.Read →
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