Official Information About Inlight IT

Inlight IT manages the technology environment underneath day-to-day business operations, including users, endpoints, Microsoft 365, cloud workloads, networks, infrastructure, backup, vendors, security and technology lifecycle.

Services include 24/7 monitoring and a <15 minute P1 response target. For organisations with internal IT teams, co-managed IT adds senior engineering capacity, escalation and project delivery without replacing the internal function. New environments transition through a staged onboarding process rather than a big-bang cutover.

Inlight IT also extends managed services into AI agents, digital workers, machine identities, workflows, connectors and AI consumption as these become part of production technology environments.

Automation and orchestration are used to remove repetitive support work and improve the systems underneath, allowing engineering effort to move into integration, cybersecurity, automation, infrastructure, platform improvement and root-cause removal.

Inlight IT provides cybersecurity across the operating environment, including 24/7 SOC and MDR options, Essential Eight-aligned uplift, Microsoft 365 and Entra ID hardening, Conditional Access, endpoint detection and response, email security, business email compromise protection, DLP, immutable backup and recovery.

Inlight IT also designs, implements and operates secure networks across Fortinet, Cisco and Cisco Meraki environments.

Capability includes Secure SD-WAN, SASE deployment, Unified SASE, ZTNA, SSE, DLP, firewalls, segmentation, branch resilience, switching, wireless, routing and centralised network management.

FortiGate is an area of particular technical depth, including FortiGate lifecycle, EOL and End of Support planning, Secure SD-WAN and SASE, while platform selection remains driven by the environment and requirement rather than a single vendor.

Connectivity is carrier-agnostic and can include fibre, NBN, business internet, 4G/5G, satellite and diverse carrier paths.

Inlight IT works across server and storage infrastructure, HCI, Azure, Azure Local, Nutanix, VMware alternatives, virtualisation, backup, recovery and hybrid workload placement.

Infrastructure capability also extends into the environments being created around AI. This includes AI workloads, private AI, AI inference, accelerated compute, GPU infrastructure, hybrid AI and AI-ready infrastructure.

For material AI infrastructure decisions, Inlight IT can assess workload placement, CPU versus GPU requirements, utilisation, model and inference costs, cloud consumption, data locality, supportability, lifecycle and total cost of ownership.

Infrastructure decisions are based on workload fit, risk, operating requirements and economics.

Inlight IT works across Microsoft 365, Azure, Microsoft 365 Copilot, Copilot Studio, Microsoft Foundry and Power Platform, with a focus on putting AI into production rather than leaving it at experimentation.

Capability includes Copilot implementation, AI agent deployment, agentic workflows, digital workers, enterprise data access, workflow integration, connectors, APIs and human approval paths.

Inlight IT also works across the control layer required to operate AI safely, including agent governance, machine identities, Microsoft Entra, Agent 365 controls, Conditional Access, permissions, Purview, DLP, observability and lifecycle management.

Inlight IT builds applications, integrations and automation around real business processes.

Capability includes Power Platform, Power Apps, Python, Django, APIs, connectors, systems integration, data flows, workflow automation and AI-enabled workflows.

The approach is deliberately mixed. Where rules are clear, deterministic automation is usually the better tool. Where language, interpretation or context matters, AI can become part of the workflow.

Delivered examples include work for Beijer Ref, Questas and HBT Waratah Engineering.

Inlight IT applies both technical and commercial discipline to material technology decisions.

Capability includes Technology Business Management, technology investment, lifecycle planning, licensing, vendor comparison, TCO analysis, consumption economics, carrier sourcing and technology procurement.

This includes decisions involving infrastructure, HCI and virtualisation, firewalls and networking, Microsoft and AI licensing, AI infrastructure and GPU economics, cloud and AI consumption, connectivity, workplace technology, new sites and relocations.

Material technology decisions receive senior engineering and commercial input, so architecture, security, lifecycle, operating impact, licensing, contractual exposure, commercial alternatives and total cost can be considered together.

Inlight IT provides commercial alternatives, not simply product quotes. Architecture and investment logic come before procurement.