We work alongside your internal IT team, sharing the daily workload, resolving complex problems and delivering projects. We take responsibility for day-to-day and technical work across Microsoft 365, infrastructure, networks and cybersecurity.
Together, we identify what needs attention first, what we will take on and how the two teams will work together.
Internal teams usually bring us in when the work grows faster than the hours available to do it.
Day-to-day requests leave little time for maintenance, upgrades and the improvements the business is waiting on.
Complex problems need expertise across identity, networks, cloud services and business applications at the same time.
Migrations, infrastructure upgrades and new sites need additional engineering and delivery capacity alongside day-to-day work.
More sites, systems or security responsibilities have increased the workload on the same team.
We take on user support, administration and ongoing management of the platforms and security services assigned to us, so your team has room for the work only it can do.
We take on complex investigations, technical escalations, changes and coordination with other suppliers, so your team has specialist help on the problems that take time.
Project delivery can sit alongside either arrangement, and most clients shape a mix around their team. Where you want us to take broader responsibility for day-to-day IT, our Managed IT service provides that model.
Co-managed IT gives your team an ongoing engineering partner. We learn how your systems fit together, maintain the records needed to run them and work with your team on incidents, changes and projects.
We manage and troubleshoot Microsoft 365, Entra ID, Intune and device configuration. The work covers identity, access policies, endpoint management and licensing. Copilot implementation and administration are part of our service.
We work across Azure, servers, virtualisation, firewalls, Wi-Fi and site connectivity. We investigate faults across these systems and take technical escalations to carriers, platform vendors and application suppliers.
We operate security controls and coordinate investigation and response. Access, endpoint protection, patching, backup monitoring and restore testing have defined owners, with findings and follow-up work visible to your team.
We design and deliver migrations, infrastructure upgrades, network changes and security improvements. We also build AI agents and Power Platform automation. Project handover includes the configuration records and knowledge needed to operate the result.
We build the service around the work your team wants to retain and the responsibilities you want us to take on. We record the agreed split as a RACI at service and task level, so each task has a clear owner and both teams know who approves, who is consulted and who is kept informed.
| Area | Your internal team | Inlight IT |
|---|---|---|
| Business priorities | Your internal team Requirements, budgets and business approvals | Inlight IT Technical recommendations, dependencies and delivery planning |
| User support | Your internal team User context and the day-to-day work you retain | Inlight IT Agreed service coverage and senior technical escalation |
| Platforms and security | Your internal team Policy decisions, access approvals and retained administration | Inlight IT Operation, monitoring and changes for the systems and controls we manage |
| Suppliers | Your internal team Commercial decisions and application ownership | Inlight IT Technical investigation and coordination with the suppliers involved |
| Projects | Your internal team Business requirements, stakeholder input and acceptance | Inlight IT Design, implementation, testing, documentation and handover |
We agree the actual allocation with you, including who responds to alerts, authorises urgent changes, verifies restores and updates documentation.
Your business retains control of its tenant, domains and emergency access. Administrative permissions are assigned to the work being performed and reviewed as responsibilities change. We are responsible for delivering our part of the service to the agreed standard.
We agree where requests enter, when they escalate and who stays responsible through resolution. An escalation carries the investigation already completed, relevant records and business impact so the receiving engineer can continue the work. Our service desk is integrated into Microsoft Teams, with requests tracked through your support portal, and we also work alongside existing ticketing systems.
The teams work from an agreed set of configuration records, diagrams and operating instructions. Changes include the approvals and communications required, and documentation is updated as part of the work. Your internal lead has visibility of the systems and services we manage.
We review recurring incidents, security findings, backup and recovery, supplier issues and upcoming lifecycle decisions together. Projects have a delivery plan and a handover into day-to-day management. Reviews end with actions, owners and dates that your team can follow.
An application issue can involve identity, the network, a cloud service and a software vendor. We bring those disciplines together, investigate the cause and coordinate the work, so your team works through it with people who know each part.
Microsoft 365, cloud, infrastructure, networking, cybersecurity, backup and project delivery are all in-house, so your team can escalate to a specialist in each area through one provider.
We manage the Microsoft environment your team relies on and implement and administer Copilot within it, including the identity, permissions, security and information controls around its use.
Identity, endpoints, Microsoft 365 security, backup, monitoring and data protection are managed to the split you agree with us, with clear ownership of alerts and response.
We deliver the projects ahead, from a Microsoft 365 change or a new site to an infrastructure upgrade or the automation of a business process. What we learn in day-to-day work shapes the design.
Our service desk runs inside Microsoft Teams, and AI works across triage and monitoring, so issues are picked up early and handled faster. Your support portal, dashboards and live reports show what's happening across your IT, and we use them to agree priorities with you.
Co-managed IT is a shared service arrangement between your internal IT team and an external managed service provider. Your team retains agreed responsibilities, while we take on defined technical, operational or project work. Both teams use documented ownership and escalation arrangements.
Yes. Your team can remain the first contact for users, with Inlight IT handling complex escalations and other agreed responsibilities. We can also take on parts of the service desk. The arrangement follows how you want the teams to work together.
Yes. We review your ticketing, monitoring, documentation and Microsoft environment, then agree how the teams will use them. The service design identifies which tools are retained, how access is granted and how work is tracked between teams.
We assign ownership for the controls, monitoring and response activities in the service. That includes who receives alerts, investigates, approves changes and communicates during an incident. Your internal lead sees the work and the decisions that need business approval.
We hand over the configuration, documentation, known issues and operational responsibilities. The project identifies any ongoing licensing, monitoring or maintenance it introduces, so the operational service can take over with the information it needs.
We price the operational responsibilities, service coverage and technical work you need. The proposal sets out the recurring service, project charges, licensing and any additional coverage. That lets you compare the cost with the work your internal team will continue to own.
Bring your internal IT lead into the conversation. We will work through the responsibilities you want to retain, where we can contribute and the projects you want to move forward.