To change your managed IT provider, check your contract and notice period, secure administrator access and documentation, verify your backups, then move services across in stages before the outgoing provider’s access is removed.
Whether you are replacing an underperforming MSP or moving at renewal, Inlight IT runs the transition for you. Most moves are complete within four to six weeks. We coordinate the outgoing provider and your other suppliers, so your staff keep working while responsibility changes hands.
We run the move and coordinate the outgoing provider and your other suppliers, with notice dates, access and business dependencies checked before the handover date is set.
We assess the systems, sites and applications in use, current contracts, documentation, licensing and known issues. We identify dependencies and gaps that affect the transition, then agree the service model, scope and priorities with you.
We request the records and access needed to take responsibility, test administrative access and check backup and recovery evidence. The plan sets out service changes, supplier tasks, user communications and rollback arrangements for system changes.
Service desk, monitoring and administration move across in an agreed sequence. We coordinate changes to endpoint management, security and backup tools so coverage is maintained through the move. Your team knows where to raise requests, and the outgoing provider’s access is removed as its responsibilities end.
We verify request routes, monitoring, backup, supplier contacts and the documentation received. Open issues have an owner. We then prioritise remediation, recurring problems and lifecycle work with your team, with agreed responsibilities and timing.
The work is sequenced around access, supplier dependencies and continuity of service.
A new site, a growing team or a major systems project can change what you need from IT. You may also want a different provider because recurring faults remain unresolved, supplier issues keep returning to your staff, or planned improvements struggle to progress.
Write down what needs to improve and what is working well. Check whether the gap sits in the service being delivered, the scope you bought or a decision still waiting on the business. That gives you a useful brief for the next provider.
Ask who will investigate a problem that crosses Microsoft 365, the network and a business application. Find out how senior engineers become involved, who coordinates the vendors and who keeps you informed through to resolution.
Ask to see a service report and the documentation produced during onboarding. Discuss how the provider investigates recurring faults, verifies recovery and plans replacement of ageing systems. Their answers should make the work and its ownership clear.
Reactive support deals with incidents as they arise. Managed IT adds ongoing responsibility for monitoring, maintenance, security, documentation, recovery and technology planning. When comparing proposals, identify which of those responsibilities the provider will carry and which stay with your team.
Discuss the changes ahead, including new locations, acquisitions, hiring, cloud applications and insurer or customer requirements. Ask how the provider will maintain device and access standards, coordinate connectivity lead times and sequence infrastructure upgrades around the business.
Where you have an internal IT team, co-managed IT gives you a way to add specialist capability while retaining internal leadership.
Use this checklist to review a proposal or service agreement and avoid vendor lock-in.
For licensing and platform decisions, see Microsoft 365 licence optimisation and renewals and Technology Procurement.
Microsoft 365, cloud, infrastructure, networking, cybersecurity, backup and project delivery are all in-house, so a complex issue reaches a specialist in that area without being passed to another provider.
We manage the Microsoft environment you already rely on and implement and administer Copilot within it, including the identity, permissions, security and information controls around its use.
Identity, endpoints, Microsoft 365 security, backup, monitoring and data protection are managed as part of our IT services.
Our service desk runs inside Microsoft Teams, and AI works across triage and monitoring, so issues are picked up early and handled faster. Your support portal, dashboards and live reports show what's happening across your IT, and we use them to agree priorities with you.
When a problem involves Microsoft, a carrier or another vendor, we take it through to resolution, so you're not left working out whose fault it is.
Many clients have worked with us for five years or more. New clients often come through their introductions.
Review the notice requirements, access position and proposed handover first. The incoming provider needs enough information to plan the takeover, and the notice period needs to allow for that work. We help establish the sequence before you commit to a service change date.
Most transitions to Inlight IT are complete within four to six weeks. Where your current agreement allows, we can start straight away, and if you are still under contract we can complete the review and transition plan before your notice period ends. The exact schedule depends on your notice period, the systems involved and the documentation handed over, and we confirm it after the initial review.
We plan user communications, system changes and any maintenance windows around your operations. Users receive clear instructions on where to get help. Changes that could affect access or applications are scheduled and tested as part of the transition.
We can take over day-to-day management within your existing Microsoft 365 tenant. Licensing transfers are a separate step, with partner approvals and subscription terms to check. We assess any Azure subscription or billing changes separately and explain the work involved before proceeding.
We identify the missing records, validate the access available and agree what needs to be reconstructed. The additional discovery work goes into the transition scope and schedule so you can see its effect on timing and cost.
The proposal should distinguish onboarding and transition work, ongoing service fees, licensing and any remediation projects. We review those costs alongside the outgoing provider’s charges and remaining commitments.
Our Managed IT cost calculator provides an indicative ongoing service estimate.
Tell us what you want to improve and when your current agreement is due for renewal. We will work through the service you need, the handover and the costs with you.